Winning a loyal customer base to shore up revenue streams & guard against rising competition

With many new entrants coming into the airline space, and competition intensifying, it is vital that airlines look towards understanding their customers’ needs and expectations, so that they can delight their customers and retain the loyalty of their customers, in order to obtain a larger share of wallet and to retain their revenue.

Click here to download a presentation by Stephen Wong, Director & General Manager, Asia Miles, Cathay Pacific Airways

The following are emerging trends that affects loyalty as shared in this presentation

  • Personalized service
  • Self-service
  • C2C Communities
  • Customer Centric Design
  • Live the brand
  • CSR
  • Reward & loyalty

Aviation Outlook Asia 2013 is Asia's C-level conference for the world's most dynamic aviation market. It congregates the region's full-service and legacy airlines to learn from regional and global players and discuss new business strategies to thrive in Asia's aviation industry. Be part of an unparalleled networking platform where best practices are shared, new ideas are explored and partnerships are established!

Held for the 6th year, this event will host over 300 aviation attendees, including emerging aviation giants in the regions of Southeast Asia, Indochina and North Asia. Key executives from international airlines will also be here to look for solutions to drive business growth and continue prospering in the Asian market.

Do you provide a product or solution which helps to airlines maintain a loyal customer base? Do you want to showcase your product or solution to 300 aviation attendees? If so, contact Francesca McKee at +65 6322 2325 or to find out more on how you can leverage on this opportunity to reach out to these leaders in the aviation space in Asia