Tag: video

Customer satisfaction is a mission shared by executives, suppliers, and dedicated professionals

Customer satisfaction is a mission shared by executives, suppliers, and dedicated professionals

Written by on November 11, 2017 in Airlines with 0 Comments

This year’s Aviation Festival revealed something about what unites us as an industry. In discussions with attendees at our booth and throughout the festival, it became clear. Customer satisfaction is a mission shared by executives, suppliers, and dedicated professionals, even in industries different from our own. That’s what we learned when, shortly after the event, […]

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Aeroméxico: The Future Of Passenger Experience

Written by on December 12, 2014 in Airlines with 0 Comments

Senior Vice President of Customer experience for the flag carrier for Mexico, Aeromexico – joined us for this years World Low Cost Airline event.  And explored what to look out for when it comes to the future of passenger experience. If you want to gain further insight into future trends in aviation experience, then join […]

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KLM’s Clever Marketing Strikes Again: ‘The Airplane Apartment’

Written by on December 12, 2014 in Airlines with 0 Comments

KLM have launched yet another fantastic marketing campaign this month, with ‘The Airplane Apartment’. In partnership with Airbnb, the airline’s latest competition has offered those who take part the opportunity to stay the night in one of their retired planes which has been turned into a rather impressive family apartment. Those who fancied the idea […]

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What Makes An Airline A Retailer?

Written by on November 27, 2014 in Airlines with 0 Comments

OpenJaw Technologies, founded in 2002, offer high performance distribution solutions to leading travel companies. And at this year’s World Low Cost Airline Congress, their Vice President for product strategy Mark Lenahan, joined us to discuss how an airline can also operate in the same way as a retailer. As Lenahan suggests – ‘airlines have a […]

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Thomson Airways – The Future Of Passenger Experience

Written by on November 27, 2014 in Airlines with 0 Comments

The Director of Customer Service for Thomson Airways, Carl Gissing, joined us at this years AirXperience event. Which took a look at some of the most innovative ways airlines are enhancing the passenger experience. Interested in taking part in 2015? Find out more information by clicking on the banner below.

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The Reinvention Of Airline Customer Loyalty

Written by on November 27, 2014 in Airlines with 0 Comments

Airlines are constantly reinventing how they can make their customers remain loyal to their brand. Some airlines have been criticised in failing to get this right, whilst others are hitting the nail on the loyalty head. United Airlines for example, have just launched their MileagePlus X app. The new concept not only demonstrates that the […]

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Virgin Atlantic: An interview with CIO David Bulman

Written by on November 21, 2014 in Airlines with 0 Comments

CIO for Virgin Atlantic, David Bulman, joined us for this years Aviation IT Show, and discussed the future changes taking place to aviation IT. As well as the difficulties his airline face in going forward. In discussing what will have the biggest technological impact, Bulman declared that the move to mobiles, and wearable technology will […]

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Japan Airlines – ‘Government regulations hold back technological advancement’

Written by on November 21, 2014 in Airlines with 0 Comments

Andrew Kenji Wang Fujiyama, from Japan Airlines joined us for this years AirXperience Congress in London. In discussing the most important advancement in technology in the next five to ten years, Fujiyama believes that the airline industry is somewhat behind other industries, due to government regulations and older IT systems, making it difficult to keep up […]

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UK Airspace: The Invisible Infrastructure

UK Airspace: The Invisible Infrastructure

Written by on November 21, 2014 in Airlines with 0 Comments

Their first two videos, Europe 24 and North Atlantic Skies, were a huge success with viewers. And now, NATS, (National Air Traffic Services) have released a cinematic video which displays an overview of the daily complexity and volumes of air traffic across the UK airspace. The video also unveils some interesting statistics about what is happening […]

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How Did Turkish Airlines Become A World Leader In Advertising?

How Did Turkish Airlines Become A World Leader In Advertising?

Written by on November 14, 2014 in Airlines with 0 Comments

Turkish Airlines have launched their latest ad campaign. And in following on from the success of their ‘Selfie shootout’ ad, which quickly became a YouTube sensation, it again features football’s finest Lionel Mesi, and basketball star Kobe Bryant. But this time, they are talking about food #epicfood. Their initial advertising campaign ‘Selfie shootout’ – took […]

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Pieter Elbers on why KLM have placed so much focus on airline connectivity

Written by on November 7, 2014 in Airlines with 0 Comments

Pieter Elbers, joined the Dutch airline in 1992, and was recently made their president and chief executive. At the World Low Cost Congress this year, he discussed why connectivity has become such an important part of the airline passenger experience. KLM have become well-known for their ability to keep engaged with their customers. But why […]

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Air Asia work on launching an in-flight dating app – ‘creating a Tinder type of environment’

Written by on November 6, 2014 in Airlines with 0 Comments

Air Asia’s Group Head, Steven Dickson was a key speaker at this year’s World Low Cost Congress, and we caught up with him at the event to discuss what airlines and airports are doing in order to improve the passenger’s overall travel experience. In discussing what technology was going to have the biggest impact on […]

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Ryanair’s Kenny Jacobs – ‘We can double in size without leaving Europe’

Written by on November 6, 2014 in Airlines with 0 Comments

At this years World Low Cost Congress, we caught up with Ryanair’s CMO, Kenny Jacobs to find out how he thinks the low cost model will develop, and progress in the coming years. Jacobs is confident that the Ryanair’s low cost model will succeed in becoming transatlantic, but suggests that they can double in size […]

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Air New Zealand strikes again with The Most Epic Safety Video Ever Made

Written by on October 27, 2014 in Airlines with 0 Comments

Air New Zealand‘s most recent safety video is more epic and star studded than ever The third Hobbit themed safety video precedes the final film: The Hobbit: The Battle of Five Armies due out in 2015. A star filled five minutes (minus Ian McKellen) “As the official airline of Middle-earth, Air New Zealand has gone […]

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