Tag: passenger experience

How does your airline stack up against competition?

How does your airline stack up against competition?

Written by on August 23, 2017 in Airlines with 0 Comments

A global study compares airline passenger experience scores Passenger experience surveys are a familiar tool in the global airline industry. Typically, they focus on the physical aspects of the travel experience, measuring factors like seat comfort, in-flight entertainment and cabin amenities. The IBM Travel Experience Index, however, is a first-of-a-kind study which focuses on how […]

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Epteca Provides a Personalized Customer Journey on Ground and at 33,000 Feet

Epteca Provides a Personalized Customer Journey on Ground and at 33,000 Feet

Written by on November 4, 2016 in Airlines with 0 Comments

Lufthansa Systems is to expand its partner network to their BoardConnect inflight entertainment solution with the Epteca offering and platform. Airlines can now offer truly personalized and contextualized services.  Zug – October 24, 2016 – Epteca announced today that it is expanding its marketplace ecosystem to Lufthansa Systems BoardConnect inflight entertainment system (IFE), creating a […]

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Is your airline meeting passenger expectations?

Is your airline meeting passenger expectations?

Written by on August 12, 2016 in Airlines with 0 Comments

A significant new global study compares airline passenger experience scores Passenger experience surveys are an important and familiar tool in the global airline industry, but typically, they focus on the physical aspects of the travel experience by measuring factors like seat comfort, in-flight entertainment, and cabin amenities. The IBM Travel Experience Index, however, is a […]

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How can airlines cut costs while simultaneously improve the passenger experience?

How can airlines cut costs while simultaneously improve the passenger experience?

Written by on March 8, 2016 in Airports with 0 Comments

How can airlines cut costs while simultaneously improve the passenger experience? How can airlines improve operational efficiencies without hemorrhaging money? How can airlines differentiate themselves amongst competition both domestically and internationally? At Aviation Festival Americas 2016, airline CEOs, CCOs, CTOs and Heads of Revenue, Retail, Experience and Interiors will have in depth discussions, some open […]

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Azul Linhas Aereas Brasileiras is enhancing customer experience

Azul Linhas Aereas Brasileiras is enhancing customer experience

Written by on February 9, 2016 in Airlines with 0 Comments

Sami Foguel, Vice President of Azul Linhas Aereas Brasileiras, spoke at the Aviation Festival Americas 2015, and you can now download his presentation slides from the event, where he shared his expertise on enhancing customer experience through analytics, technology and great culture. Download the presentation here > Download Sami’s presentation to learn more about: Using net […]

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First Air is offering extreme passenger personalization

First Air is offering extreme passenger personalization

Written by on February 2, 2016 in Airlines with 0 Comments

René Armas Maes, Director Sales & Marketing at First Air, spoke at the Aviation Festival Americas 2015, and you can now download his presentation slides from the event, where he discussed how to offer extreme passenger personalization. Download the presentation here > Download René’s presentation to learn more about: Getting your staff involved in the community […]

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Managing disruption without disrupting the relationship

Managing disruption without disrupting the relationship

Written by on August 21, 2015 in Airlines, Event with 0 Comments

Managing disruption without disrupting the relationship. The delicate, reciprocal balance of any alliance between airline and passenger shifts dramatically when there’s a planned or unplanned change in schedule. One party very quickly becomes totally dependent on the other to get them through the next few hours.  It puts the relationship on a knife-edge with the […]

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How can we make technology relevant to the passenger experience?

How can we make technology relevant to the passenger experience?

Written by on August 7, 2015 in Airlines, Airports, Event with 0 Comments

How can we make technology relevant to the passenger experience? The speed and breadth of technological change not just in the aviation world presents fantastic opportunities.  The challenge however, is to take advantage of the right opportunities not just the latest opportunity. Understanding the things that passengers value most helps prioritise where investment and resource […]

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Download ebook: Top 3 trends in Cabin Experience and the 30 companies enabling them

Download ebook: Top 3 trends in Cabin Experience and the 30 companies enabling them

Written by on June 28, 2015 in Airports with 0 Comments

In this eBook, we review 3 of the top trends in cabin experience and 30 companies that are enabling airlines to drive down cost and boost capacity while improving their share of the lucrative first and business class passenger groups. The 3 trends we focus on are in-flight entertainment, mobile & contextual technology and cabin […]

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Aviation Festival Americas – An Audience of 55% Airlines

Aviation Festival Americas – An Audience of 55% Airlines

Written by on June 4, 2015 in Airlines, Airports, Event with 0 Comments

From 8am on Day 1 until 4pm on Day 2, Aviation Festival Americas 2015 was buzzing. Ben Baldanza’s high energy opening keynote session set the tone. A tough act to follow, Frontier’s President Barry Biffle and LAN Colombia’s CEO Hernan Pasman were equally as fantastic, offering critical insights on growth opportunities in their respective regions. […]

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Southwest Airlines’ Randy Babbitt on employee engagement

Southwest Airlines’ Randy Babbitt on employee engagement

Written by on May 6, 2015 in Airlines with 0 Comments

Randy Babbitt, SVP of Labor Relations at Southwest Airlines, participated in last year’s World Low Cost Airlines Americas by giving a presentation on the subject of the importance of culture and employee engagement. Download his presentation slides here > Prior to joining Southwest and after confirmation by the U.S. Senate, Randy served as the FAA’s […]

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Case Study – Ebola:  Spreading the Word (and not the fear)

Case Study – Ebola: Spreading the Word (and not the fear)

Written by on February 9, 2015 in Event with 0 Comments

A guide to using passenger communications during a crisis Overview In November 2014, IATA invited 15below to a Crisis Communications Workshop to discuss the challenges, objectives and best practices in managing high profile and /or high volume cases which have and will continue to threaten, the travel industry. With Ebola hitting the headlines across the […]

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Optimise Multi-Channel Customer Interaction with the Right Strategy

Optimise Multi-Channel Customer Interaction with the Right Strategy

Written by on November 24, 2014 in Airlines with 0 Comments

Is it proving to be a nightmare to keep your company’s customer engagement strategy working across all channels? How do you know if your customers are not feeling left out or are unhappy with the brand experience? As head of customer engagement, the last thing you would like is to miss an opportunity to reach […]

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Passenger experience driving investment in “connected” aviation technology

Passenger experience driving investment in “connected” aviation technology

Written by on November 18, 2014 in Airlines with 0 Comments

Enhancing the customer experience is the most important driver for aviation leaders to embrace next generation “connected” technology, according to an Aviation CIO Outlook 2015 survey. The survey, conducted by Terrapinn Connect with hundreds of airlines and airports from around the world, reported that 82% of respondents cite customer experience as one of their top […]

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