With an impressive depth and breadth of experience in the airline industry, John leads sales, revenue management, network planning and alliances for the Company. John …
Maintaining the Customer Experience Online and On-Board
Today’s travellers are plugged in to an always-on digital environment, creating new opportunities for travel retailers. How are airlines leveraging omni-channel strategies to provide a …
What is the future of Air-Rail Partnerships?
We held our second Google Hangout Panel discussion this afternoon, featuring IATA, Thalys and a Customer Experience expert we looked at all aspects of air-rail …