How Ryanair plans to change this year

Ryanair are making some changes in 2014 – mostly to their customer service programme.

O’Leary himself heads up the video explaining that Ryanair customers can enjoy a range of improvements in 2014, including a second free carry-on bag, a brand new website and allocated seating. Apparently there’s more to come to.

The attempts at Ryanair moving away from using O’Leary as a PR tool continue. He’s being serious in this video. No honestly, he is.

What do you think? He claims it won’t affect their prices, but is it likely to? One thing that got my attention was the new website format. It’s much cleaner. Take a look here.¬†

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