How to manage customer experience through innovative engagement strategies

thangThe World Low Cost Airlines Americas team was happy to work with Interglobe Technologies as an event sponsor last year. Their CEO Vipul Doshi joined us as a speaker at the event, sharing his technical expertise with attendees.

Download his presentation here >


On the first day of the event, Vipul spoke to conference attendees about managing customer experience through innovative engagement strategies. During his presentation he discussed:

  • IGT's customers
  • Social customer engagement
  • How airlines have put social media to use
  • Social impact points
  • Typical customer engagement scenarios
  • Key challenges to social customer engagement
  • The holistic approach to social customer engagement


Get it here >


Do you work for an airline or airport? Check out this year's World Low Cost Airlines Americas, taking place in Miami this May.