Pieter Elbers on why KLM have placed so much focus on airline connectivity

Pieter Elbers, joined the Dutch airline in 1992, and was recently made their president and chief executive. At the World Low Cost Congress this year, he discussed why connectivity has become such an important part of the airline passenger experience.

KLM have become well-known for their ability to keep engaged with their customers. But why is this so important? And which future technologies will have the biggest impact on the aviation industry?

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