KLM’s social media programme has engaged more online followers than any other travel brand and last year, generated €25 million in social sales.
Listen to this interview with KLM’s Director of Digital Strategy, Guido van Til, to find out:
- How the airline is providing outstanding 24/7 social customer service
- How KLM is generating revenue through innovative social engagement
- How to use mobile channels to be a ‘personal assistant’ to your travellers
- KLM’s vision for the Connected Aircraft and how to maximise ROI
Guido van Til is speaking at the Connected Aviation Summit (27th-29th April, London) on ‘Maximising the opportunities of the Connected Aircraft’.
Guido will be speaking alongside case studies from Ryanair, SAS, Heathrow Airport, Nok Air, Helsinki Airport and more.
Visit the website and contact Julie Coates to find out how you can attend Connected Aviation.