How do you create the right experience for your online customers? WNS have the answer…
Is Web a key channel on your multi-channel customer engagement strategy? If so, are you creating the right experience for your online visitors?
64 percent of the time Website is the first channel of choice for customers according to a recent B2C survey by a leading contact centre analytics firm, NICE. With market estimates indicating e-commerce to become a 1.4 Trillion industry by 2015, is your web engagement strategy intact?
A real-time, Unified Web Engagement tool can help you:
- Lift revenues by 10-20 percent
- Reduce cost by 10 percent
- Increase customer satisfaction by 5-10 percent
Click here to watch the video
We will be discussing how to improve the passenger experience at every touch point with some of the biggest names in the industry including Pieter Elbers, COO, KLM, Declan Collier, CEO, London Airport and Jacob Guerra, Senior Manager Marketing Systems, United Airlines. Follow the banner below to find out how you can get involved.