Airlines are at a crossroads where cost cutting and customer experience are at odds. Fortunately this is the time for airlines to leverage data and technology to provide more personalized service.
This abridged version of a whitepaper written by the Economist Intelligence Unit, sponsored by Sabre Airline Solutions®, focuses on how technology and data capture can be used to enhance the traveller experience and strengthen brand loyalty. This Executive Summary highlights key research findings from a survey of 100 airline executives and more than 800 travellers in 18 countries, around the future of the traveller experience.
Download the Executive Summary to discover what findings have been drawn from the recent research and what these conclusions will mean for the future of aviation.
If you would like to hear more about Sabre Airline Solutions, then please join us at our World Low Cost Airline Congress, which is taking place in London on the 16th and 17th of September. Over the past 10 years World Low Cost Airlines Congress has welcomed over 2000 people to discuss the key issues facing the industry.
Find out further information about the congress, and how on to attend by clicking here.