They have often been classified as the airline at the forefront of technology, and in proving themselves again, they have introduced a new custom designed application – ‘the journey manager’.
Journey manager is able to provide the airline’s team of airport staff with real-time information which will enable them to respond to customers’ needs with greater efficiency, no matter where they are in the airport. It has been developed in association with Samsung and Etisalat, and can run on the new Samsung Note 4. The application will be initially used in Dubai, and there are high hopes that it will significantly cut queueing times in airports.
Mohammed Mattar, Emirates’ divisional senior vice president, Airport Services has said;
“Emirates has always been in the forefront of innovation, and our aim is to continue delivering excellent and more personalised service to our customers.
“The size and scale of our operations at the airport can be a challenge, especially during peak times where we can see up to 140 departures and arrivals in a four hour window.”
“That is why we have always looked at ways to use technology and automation to improve the customer journey as well as empower our staff whose jobs means they are constantly on the move across the airport terminal.
“Emirates is again leading the way by using the latest mobile technology in our airport operations. We are proud to have launched the Mobile Journey Manager application on the Samsung Note 4 devices on the same day these devices were released in the market.”
The staff will use the app to assist an estimated 20,000 transit passengers, who pass through transfer desks during peak times. A massive 40 per cent of these customers are queuing to get information about which gates their next flights depart from. However, after scanning the boarding pass with the new technology, staff can give the passenger the most up to date information on the gate assignments, which will then significantly reduce the need for people to queue.
“Before Journey Manager – most of these functions were done through transactions behind a desktop, and information retrieved from printed reports, which only capture status updates at the time that they were printed.
“With the ability to quickly scan a passenger’s boarding pass and access “live” flight information – our staff are able to find on time solutions and make decisions with more confidence knowing they have the most up-to-date information right at their fingertips.”