How Digital is Driving a Fundamental Shift in Customer Experience and Airline Operations

Wynn Baum of HCL joined us for Aviation Festival Americas 2016 to discuss the shift in customer experience and airline operations as a result of the rise of digital . In this presentation, learn about how customers are driving digital transformation services.

If you’ve traveled at all recently, you’ve probably noticed the impact that digital has had on the passenger experience. Maybe you booked your flight using your mobile phone, or presented a digital boarding pass at the gate. You might have used an airline app or website to stay on top of flight updates.

But passengers aren’t the only ones who have adopted digital interactions as a way of life in the travel space. At this point, most pilots and flight attendants use tablets to carry out their day-to-day tasks. It’s estimated that by 2018 almost thirty percent of airline staff will be using smartphones for aircraft turnaround. That’s almost three times the number in 2015.

So how can airlines stay on top of the growth of digital in both their passengers’ lives and their own?

Download this presentation to understand more about:

  • How digital is impacting airline operations
  • Undertaking the Digital Transformation 2.0 Journey
  • Persona Development
  • Design Thinking
  • Rich user design for customer experience

and more !

Get your copy here!

If you’re interested in learning more about the effect of digital development on the aviation industry , join us at Aviation Festival Americas 2017 , held May 9-10 in Miami, FL .

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