How to design airport retailing to satisfy the needs of the customer

Animation4We were glad to have Zenola Campbell of Dallas/Fort Worth International Airport speak at last year’s World Low Cost Airlines Americas. Zenola is Vice President of Concessions at DFW International, and gave a presentation on designing airport retailing to satisfy the needs of the customer.


Download her presentation here >


Zenola is responsible for programming one of the largest airport concession programs in North America:  252,000 square feet of concessionable space spread over five terminals.  Her business units include all in-terminal food & beverage, shopping and passenger amenity operations in addition to advertising, telecommunications and the Rental Car Center.  All of these units combined generated $531.87M in sales for FY2011, resulting in $76.53M in revenue for the Airport.


During her presentation, she shared her expertise on:

  • An overview of DFW concessions
  • Motivating shopping behavior through design
  • The Terminal Renovation & Improvement Project (or TRIP)
  • Understanding the DFW customer
  • Package development


Get it here >


Do you work for an airline or airport? Check out World Low Cost Airlines Americas, taking place in Miami this May.