Contributors

Everyone needs friends.These are some of ours.

 Kristie Van Auken – Senior Vice President, Chief Marketing and Communications Officer – Akron Canton Airport

Kristie Van Auken

Kristie joined the airport staff in 1996 as Marketing Director and was promoted to Senior Vice President and Chief Marketing and Communications Officer in 2008.Kristie manages and directs all airport marketing and communication programs including: air service development, branding, advertising, media relations, social media, and internal and external communications.Kristie also authors “It’s a Trip,” a popular airport blog which can be found on Twitter at @CAKristie. In addition to her airport duties, Kristie serves on the following boards: Leadership Akron, The American Red Cross (Summit and Portage County Chapter), The Development Finance Authority, and the Marketing Leadership Roundtable.She was also honoured as one of the top 100 Women in Ohio Aviation by the International Women’s Air and Space Museum in 2009. And in 2008, she was selected as a Distinguished Sales and Marketing professional by Sales and Marketing Executives of Cleveland. Webinar: How to use social Media for greater passenger satisfaction

 Elina Zheleva is an Independent Passenger Experience Expert and a vivid supporter of Human-Centered Design

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Elina Zheleva is an Independent Passenger Experience Expert and a vivid supporter of Human-Centered Design.She is the editor and curator of Airport Hub &Passenger eXperience. Her new initiative is Runway.vc – an event  for aviation experts and air travel startups.Previously she has worked in the European Aviation Safety Agency taking various roles in planning and controlling.
 How are airports using the internet to improve passenger experience? How to ensure more efficient travel through airports  

 

 

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