Connecting Flights and Connecting People

Steve Collar, President and CEO of SES Being part of a global company, travel takes up almost a third of my working days as I shuttle between various cities and countries. In the past, once …

Innovating to Eliminate Mishandled Baggage

Over the past decade there have been real improvements in baggage handling as airlines and airports have adopted new technology. Last year we saw mishandled baggage drop to 5.57 per thousand passengers. But it is …

Coming to a Terminal and Airport Near You…

In a nationally televised report, NBC National News covered its initial roll out! U.S. Customs and Border Protection has now installed it in ten airports and written extensively about its benefits! Touting a “year of …

The next steps – Your journey to the future

Your airline business is in a constant state of evolution. Whether young, emerging or mature, it constantly needs to evolve and grow to help realize new opportunities and adapt to change. Airlines don’t always follow …

How to build an A.W.E.S.O.M.E. booking engine

In this day and age, customers are increasingly demanding. They expect speed, flexibility, performance, and flexibility at every point of their experience. Customers are expecting the same level of efficiency in their booking engines that …

Deconstructing the Payment Experience

Laurie Gablehouse of Ingenico ePayments joined us at Aviation Festival Americas 2016 to discuss ‘deconstructing the payment experience‘. In this presentation, learn about ‘the customer’s journey’ and how to adapt payment strategy to reflect multi-channel …