Sami Foguel, Vice President of Azul Linhas Aereas Brasileiras, spoke at the Aviation Festival Americas 2015, and you can now download his presentation slides from the event, where he shared his expertise on enhancing customer experience through analytics, technology and great culture.
Download Sami’s presentation to learn more about:
- Using net promoter scores to drive Customer experience management
- Analytics are key to concentrate efforts on the right ‘battles’
- Growing use of technology at service of operations
- How nothing is possible without great people supported by A Great Culture
From new business and revenue models to new technologies, the Aviation Festival Americas is the event for airline executives to learn all they need to know about revenue in one place. This year’s event will take place May 24-25 at the Hilton Miami Downtown.