Rodrigo Llaguno, Vice President of Customer Experience at AviancaTaca, joined us in Miami last April for World Low Cost Airlines Americas 2013.
Rodrigo shared his industry expertise with us, presenting on the topic “Implementation of a New Customer Experience”.
His presentation addressed:
- Experience design
- Experience implementation
- Control and maintenance
- The formula used to create Avianca’s brand positioning
- Defining customer experience
- Understanding target market trends
- The importance of internal communication
Do you work for an airline or airport? Check out this year's World Low Cost Airlines Americas, taking place in Miami this May.