AviancaTaca’s formula for improving a new customer experience

thingRodrigo Llaguno, Vice President of Customer Experience at AviancaTaca, joined us in Miami last April for World Low Cost Airlines Americas 2013.


Download his presentation here >


Rodrigo shared his industry expertise with us, presenting on the topic “Implementation of a New Customer Experience”.


His presentation addressed:

  • Experience design
  • Experience implementation
  • Control and maintenance
  • The formula used to create Avianca’s brand positioning
  • Defining customer experience
  • Understanding target market trends
  • The importance of internal communication


Get your copy here >

Do you work for an airline or airport? Check out this year's World Low Cost Airlines Americas, taking place in Miami this May.