How do you cut costs by automating customer service while maintaining high standards?
Odd Langvatn, Wideroe, discusses their strategy to maintain the best customer service.
- How their website and online presence affects customer service
- How to train and motivate staff
- Why a profit centre approach is more suitable than a cost center approach
- How automation is key
This presentation was part of last year's World Low Cost Airlines Congress. To find out who you can expect to hear from this year, including Michael O'Leary and Bjorn Kjos, follow the banner below.