How can airlines enable a great customer experience? Interview with Jérome Felici, SSI

passanger exprience

SSI is a service and consultancy company, specialised in Studying, Styling, Implementing and managing on-board services. CEO Jérome Felici spoke to Blue Sky and shared his predictions about changing customer expectations and why meeting these should be a the forefront of a competitive business model.

He shares his insight on how customer psychology can help airlines better predict behaviour and improve their offering, and how airports have a large role to play in customer experience.

Download passenger experience insights here >

Find out more on:

  • Biggest challenges airlines face to create a great passenger experience
  • Areas stakeholders should be focussing on to improve customer engagement and loyalty
  • Important technologies that will impact passenger experience in the next 5 years
  • How airports should work with assorted stakeholders to enable a better passenger experience
  • How we can create a more personalised service and overall experience

Download your copy here >

If you’re interested in learning more about customer profiling to improve customer experience, you might also be interested to know that Jérome is speaking on this topic at the World Low Cost Airlines. Find out more >

World Low Cost Airlines Congress - find out more