Passenger says ‘BA won’t do the decent thing’ after sending him 4,000 miles from intended destination

In Americas, Asia, Passenger Experience by katyLeave a Comment

If you jump on the wrong train, or the wrong bus, no one can dispute just how frustrating it feels. You are instantly faced with the additional delay to your journey, and perhaps some extra costs to put it right. However, there is a relatively obvious solution – you get off at the next stop. So what happens when you get board a plane only to find out it is going in the wrong direction? The solution becomes slightly more taxing, doesn’t it?

This scenario became a reality for an American dentist, Mr Gamson, who boarded a British Airways flight in London, with the hopes of ending up in Granada, the historical city of Spain. However, nine hours later the dentist and his wife ended up in Grenada, the Caribbean. Whilst the spelling is clearly differing in just one letter, Mr Gamson would have been grateful if similar figures were used to describe the distance between Granada and Grenada. However, there is in fact a staggering 4, 000 miles between the two destinations.

Mr Gamson is now suing the airline, and has claimed that whilst the BA staff apologised on board the plane, nothing was done when they landed. BA even failed to reimburse the couple their £2, 650 first class tickets. Allegedly the mistake is said to have been made by BA’s American booking agents in Florida. The legal complaint currently being filed suggests that the electronic tickets referred to only ‘Grenada,’ without showing the airport code, destination country or flight duration.

In speaking to The Independent On Sunday, Mr Gamson said; ‘I made it absolutely clear to the booking agent I wanted to go to Granada in Spain. Why on earth would I want to go to Grenada in the Caribbean if I was flying back to America from Lisbon? It’s just so sad. A trip we had been really looking forward to was ruined and … BA won’t do the decent thing.’

[Picture: Flickr: Doug]

Find us on Google+

airx blog banner - bottom of posts

Leave a Comment