Air Canada get caught tossing their passenger’s luggage through the air in a YouTube video which has currently received over a million hits.
The idea of seeing all of your belongings being dropped 20 ft into the air would understandably fill you with a sense of dread; this was the experience for a passenger on-board an Air Canada flight from Toronto Pearson Airport. Dwayne Stewart, was quick to record his experience from within side the aircraft and posted the footage to YouTube last Thursday. It has since received over one million hits.
Air Canada are now facing a desperate bid to try and rectify the actions of their staff members, and the following statement was published by the Airline:
“We would like to apologize for the totally unacceptable mishandling of our passengers’ baggage captured on video. The employees involved have been advised that their employment will be terminated pending the outcome of our investigation.”
“Their actions clearly contravened our standard baggage handling procedures which require gate-checked bags to be hand carried to the ramp. We take matters involving the protection of our customers’ personal possessions very seriously. The actions of these individuals are not representative of the vast majority of our employees who work hard every day to take care of our customers.”
However, there does appear to be a line of argument which sympathises with the baggage handlers. Bill Trbovich, a spokesperson for the International Association of Machinists and Aerospace Workers, justified the actions seen within the footage;
“Management is pushing them to get the planes out on time. The stairways that baggage handlers use are steep, and it would be dangerous to hurry down them.”
Whilst Trbovich makes a vital point, there will be very few that are able to empathise with his line of thought. No one would want their precious belongings to be treated in this way, and although Air Canada may be quick to apologise, they also need to be quick in making sure there is a long term solution to this problem.