Irregular operations can have a significant impact on airline costs, particularly direct costs. Irregular operations can also cause serious damage to an airline’s image and reputation, especially when amplified through social media, and the cost of negative passenger sentiment is not duly considered.
Major carriers have already spent millions on sophisticated systems to automate their responses to delays and cancellations, but what else can be done?
Find out about:
- Journey disruptions as defined by passengers
- Hidden revenue impact
- Cross-carrier re-accommodation
- Regional differences
- Government actions
- Strategies for airlines
- Transparent communication and compensation