As passengers become more sophisticated, their demands and expectations from their travel have changed drastically over the last decade.
How can airlines enhance their passenger experience to keep up with the changes in customer behavior? And looking into the future, what are some of the innovative technologies that can revolutionize passenger experience?
We speak with Nicholas Key, Co-Founder and Commercial Director of 15below to learn his perspectives on:
- 3 challenges that airlines commonly face when improving passenger experience
- Advice on how to overcome the above-mentioned challenges
- Technologies that might revolutionize the travel experience over the next few years
- Looking at the western markets, what can Asian Airlines learn from it
Keen to learn more about what the industry leaders are doing to gain a competitive edge in Asia's LCC sector? Join 500+ senior executives at World Low Cost Airlines Asia Pacific 2014.