2013 Airline IT trends survey

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2013 Airline IT trends survey

The annual Airline IT Trends Survey, co-sponsored by Airline Business and SITA shows an airline IT climate that is cautiously improving.

IT budgets are expected to grow at the majority of airlines in 2013, while the global level of IT spending should reach an estimated $10 billion in 2013. Airline IT investment priorities continue to focus on mobilizing the passenger journey, as they have done for the last three years, but airlines are also showing a strong interest in improving business intelligence to better understand their operations and customers.

The overall impression from this year's survey is one of an industry that is fast adopting the digital world. This is bringing many advantages in the form of automation and new services, but also challenges in making sure these technologies can be widely adopted so that passengers benefit at both ends of their journey.

Download the report here: http://www.sita.aero/surveys-reports/industry-surveys-reports/airline-it-trends-survey-2013? 

What are the other hot topics this year? Here are just a few:

  • The growing focus on direct sales channels and ancillary revenue
  • How airlines are ‘mobilizing' the entire passenger journey
  • Future self-service options for boarding and check-in
  • How tablet-based services are transforming airline operations.

Download the report here: http://www.sita.aero/surveys-reports/industry-surveys-reports/airline-it-trends-survey-2013?

As usual, let us know what you think!

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