Shashank Nigam is the CEO of SimpliFlying and also the youngest winner of the Global Brand Leadership Award. He has provided us with some valuable insights into the passenger experience and more importantly, how to improve it.
We discussed how to improve the passenger experience for customers and how this can create better returns for airlines.
- The biggest challenges for an airline to create a great passenger experience
- Which areas airlines should focus on to improve customer engagement and loyalty
- How benefits outweigh investment when it comes to using IT systems/services to improve the experience
Shashank will be hosting an exclusive workshop at our AirXperience event looking at how you can use social media to enhance the passenger experience. AirXperience 2013 will further discuss innovating the passenger experience for airlines, airports and their partners. To find out more, follow the banner below.
This is part of a series of Passenger Experience Insights for passenger travel, brought to you by the Passenger Experience Society. If you have something to contribution, please email firstname.lastname@example.org