How to manage customer experience through innovative engagement strategies

In Airlines, Reports, social media by lauralLeave a Comment

thangThe World Low Cost Airlines Americas team was happy to work with Interglobe Technologies as an event sponsor last year. Their CEO Vipul Doshi joined us as a speaker at the event, sharing his technical expertise with attendees.

Download his presentation here >


On the first day of the event, Vipul spoke to conference attendees about managing customer experience through innovative engagement strategies. During his presentation he discussed:

  • IGT's customers
  • Social customer engagement
  • How airlines have put social media to use
  • Social impact points
  • Typical customer engagement scenarios
  • Key challenges to social customer engagement
  • The holistic approach to social customer engagement


Get it here >


Do you work for an airline or airport? Check out this year's World Low Cost Airlines Americas, taking place in Miami this May.

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