A message from American Airlines Chairman and CEO Tom Horton…

In Airlines, Ancillary Revenue, Featured Videos, regulation & compliance by lornaLeave a Comment

After yesterday’s software failure, here’s AA‘s apology to their customers.

Our networking systems have been fully restored and we are working to return to normal operations after today’s outage. Flights from our hubs and international flights having been re-started, and we will re-position aircraft and crew throughout the evening. For more information please visit: http://bit.ly/AATrlNotc

We sincerely apologize to our customers for this inconvenience and thank our team for their extraordinary efforts today.

Read more about software failures here…

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