Airlines

SAS Daniel Engberg Head of AI and IT Strategies On Getting New Technologies To Work For Organizational Change

SAS Daniel Engberg Head of AI and IT Strategies On Getting New Technologies To Work For Organizational Change

Written by on April 30, 2019 in Airlines

Written by Marisa Garcia – Flightchic.com We spoke with Daniel Engberg, Head of AI and IT Strategies at SAS about the potential of AI to transform airline operations and customer relationships, the challenges of building an AI competency centre from the ground up, and how to ensure that machine learning works at an organisational level. […]

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The Less Sexy Side Of Big Data May Prove The Most Profitable

The Less Sexy Side Of Big Data May Prove The Most Profitable

Written by on April 30, 2019 in Airlines

Written by Marisa Garcia – Flightchic.com Airline operations produce massive volumes of sales and competitive data every day, from customer purchasing trends, loyalty spending, brand interactions, onboard sales and much more. This Big Data has big sales-appeal and has launched a thousand pitches for personalization that promise to make airlines and passengers happier. But, for […]

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Airports

Biometric ID Gets Big Boost From WTTC and CBP Partnership

Biometric ID Gets Big Boost From WTTC and CBP Partnership

Written by on November 1, 2018 in Airports, Travel Technology

Written by Marisa Garcia – Flightchic.com As discussed in-depth during the Airports track of this year’s Aviation Festival in London, biometric technology has the potential to significantly streamline the travel process and shorten lines, while improving security. Now, the World Travel & Tourism Council (WTTC), which represents the leaders of the global Travel & Tourism […]

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Slot Coordinated Airports and the Impact on LCCs

Slot Coordinated Airports and the Impact on LCCs

Written by on August 13, 2018 in Airports, Whitepapers with 0 Comments

Low cost airlines are increasingly flying out of slot coordinated airports. According to Eurocontrol low-cost flights grew by 61% (from 5,200 flights per day to 8,400 flights) between 2007 and 2016. Major low-cost carriers (including EasyJet, Ryanair, Vueling, Norwegian, Wizz Air) use a significant number of slots at congested airports (e.g. BCN, LGW, DUS, ORY, […]

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Passenger Experience

How Airports and Airlines Are Using Data, AI, Digital Models and Mobile Platforms to Manage IROPs

How Airports and Airlines Are Using Data, AI, Digital Models and Mobile Platforms to Manage IROPs

Written by on April 30, 2019 in Airlines

Written by Marisa Garcia – Flightchic.com When the complexities of operations meet the arbitrary nature of weather, or the unforeseeable disruption of a systems failure. Still, as challenging as managing many changeable factors can seem, today’s advances in data gathering, artificial intelligence, digital modeling and mobile platforms can help lessen the impact of IROPs (Irregular […]

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The Next Generation of Ancillary Revenue

The Next Generation of Ancillary Revenue

Written by on March 13, 2019 in Airlines

Author: Marko Javornik, VP/GM Mobility & Travel, Comtrade Digital Services Over the last decade the ancillary revenue became a significant and important part of the airline business. It is expected ancillary revenue will surpass US$ 100 billion in 2019, a sevenfold increase from 10 years ago. There are very few airlines out there that do […]

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Retail

Elena Avila, Head of Airlines for Amadeus in the Americas, on innovation and progress on NDC

Elena Avila, Head of Airlines for Amadeus in the Americas, on innovation and progress on NDC

Written by on March 13, 2019 in Airlines

Written by Marisa Garcia – Flightchic.com We spoke with Elena Avila, Head of Airlines for Amadeus, to discuss airlines’ digital innovation priorities for 2019 and beyond. She shared her views on customer-centric digital design, the progress of NDC, and the value of distributed development.    “I don’t call it digital transformation any more because I think […]

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Hong Kong Airlines’ Dennis Owen, On Finding the ROI in Social Media

Hong Kong Airlines’ Dennis Owen, On Finding the ROI in Social Media

Written by on March 8, 2019 in Airlines

Written by Marisa Garcia – Flightchic.com In some of the more creative elements of business—like advertising, marketing, design—it can be difficult to crunch the numbers and prove a return on investment. That difficulty doesn’t mean that these endeavors aren’t worth pursuing. Often, they are at the very heart of profitability because they drive consumer sentiment […]

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Strategy

In-Flight Entertainment Advances With Adoption Of New Technology

In-Flight Entertainment Advances With Adoption Of New Technology

Written by on March 7, 2019 in Airlines

Written by Marisa Garcia – Flightchic.com In-flight entertainment (IFE) is a key feature of an enjoyable passenger experience, whether that entertainment comes from the seat-back screen, content streamed to passengers’ own devices or from the adoption of new VR technology. Emirates recently updated its app with a feature that lets passengers select content to stream […]

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Mistake or Marketing? Airlines Cash-In On Errors

Mistake or Marketing? Airlines Cash-In On Errors

Written by on March 7, 2019 in Airlines

Written by Marisa Garcia – Flightchic.com Mistakes happen—that’s why they put erasers on pencils—or so the conventional wisdom goes. There are online communities and websites dedicated to finding airline error-fares and jumping on the opportunity to fly for a fraction of the price. Two Hong-Kong based carriers out-did themselves to turn a costly mistake into […]

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Technology and IT

IBM’s Dee Waddell on finding the value proposition in emerging technologies

IBM’s Dee Waddell on finding the value proposition in emerging technologies

Written by on January 21, 2019 in Airlines

Written by Marisa Garcia – Flightchic.com Dee Waddell, General Manager, Global Travel & Transportation Industry at IBM, helped us cut through the hype to identify the value proposition in emerging technologies that are the focus of discussion for the travel and airline industry. Waddell has a strong background transportation background, having held positions as CIO of […]

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Virgin Atlantic’s VP of Loyalty, Donna Orman, On Fostering Relationships and Strengthening the Brand

Virgin Atlantic’s VP of Loyalty, Donna Orman, On Fostering Relationships and Strengthening the Brand

Written by on January 17, 2019 in Airlines

Written by Marisa Garcia – Flightchic.com As Virgin Atlantic moves to split its loyalty program into two separate companies, with the new Virgin Group Loyalty Company (VGLC) launching this month to manage the miles element of the airline’s loyalty strategy, we spoke with Donna Orman, VP of Loyalty to discuss strategies for fostering long-term relationships with […]

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Travel Distribution

Airline IT Budgets Set to Rise As Airlines Focus On the Connected Traveler

Airline IT Budgets Set to Rise As Airlines Focus On the Connected Traveler

Written by on January 8, 2019 in Airlines

Written by Marisa Garcia – Flightchic.com Airline IT Budgets were static in 2017 and showed a moderate increase in 2018, but 2019 will bring a greater allocation of cash and resources as airlines pursue a growing number of digital initiatives, SITA reports in its Air Transport IT Insights report. Total airline IT spending in 2016 was […]

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Technology Can’t Save Your Business, But Your Business Will Fail Without It, Wizz Air CEO Says

Technology Can’t Save Your Business, But Your Business Will Fail Without It, Wizz Air CEO Says

Written by on December 11, 2018 in Airlines

Written by Marisa Garcia – Flightchic.com Wizz Air CEO József Váradi believes that technology can revolutionize the airline industry, but technology alone will not keep an airline from failing. Instead, airlines must focus on perfecting their operating models and use technology in every way possible to improve the passenger experience and reduce their cost base. “It […]

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Videos

Airlines And Airports Expected To Increase Cybersecurity Spend With Focus On Detection And Prevention

Airlines And Airports Expected To Increase Cybersecurity Spend With Focus On Detection And Prevention

Written by on December 11, 2018 in Airlines

Written by Marisa Garcia – Flightchic.com SITA’s new ‘Cybersecurity Spend and Challenges’ report shows that the air transport industry plans to increase cybersecurity budgets and spending, with a greater focus on detection and prevention. Over the past few years, the principal driver of security investment has been regulatory compliance and data privacy regulation; 73% of […]

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Digital Wallets Improve Loyalty Programs

Digital Wallets Improve Loyalty Programs

Written by on November 23, 2018 in Travel Technology

Written by Marisa Garcia – Flightchic.com      Airline loyalty programs are great revenue generators, but the administration of these programs can be burdensome both for airlines and consumers. It is in an airline’s best interest to get consumers to spend their miles or points, and digital tools can lend a helping hand. While frequent-flyer […]

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Other Recent Posts

Mobile Retail Offers Fresh Approach to Tired In-Flight Sales

Written by Marisa Garcia – Flightchic.com        Mobile e-commerce tools may offer fresh opportunities to revive in-flight retail and leave the tired push-cart retail model behind. Speaking at IATA Wings of Change Europe in Madrid, Kian Gould, Founder & CEO, AOE, highlighted a missing digital link between the old in-flight retail model and […]

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JetBlue’s President and COO Gets Candid On Innovation, Brand Identity, Long-Haul, and Putting People First

Written by Marisa Garcia – Flightchic.com      The first thing you sense when talking with JetBlue President and COO Joanna Geraghty is that she is a sharp thinker and straight-shooter, with a clear vision of the future, and a considered path forward. Geraghty talks with passion and pride of her team and her airline, […]

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NDC Grows, But There Are Big Hurdles To Overcome

Written by Marisa Garcia – Flightchic.com      IATA’s New Distribution Capability (NDC) program is advancing, with 21 airlines on the leaderboard committed to processing 20% of their bookings volume through NDC by 2020. The opportunity to improve the way in which products are presented and to better sell ancillaries is inspiring airlines to experiment. […]

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